7-14-15: I have come to the hard decision to TEMPORARILY shut down our store and blogs for the time being.
As I have posted many times on here, our blogs and our facebook page - I am the primary care giver for my Grandma. She is in failing health and has been in and out of the hospital numerous times since Feb. 2nd. She was hospitalized in ICU again early last week and has been hospitalized since. She has expressed that she is getting very tired of fighting this battle with her health. It is a terminal disease and she is getting frustrated of trying really hard to get better and get home, only to find herself extremely sick and back in the hospital a few short weeks later. Our family is facing some very tough decisions coming up as Grandma tries to decide if she wants to come home under hospice care or continue trying to fight her illness.
I have been pretty behind with shipping since this started in February. I just start to get caught up and something happens with Grandma and puts me right back behind. Our customer service during this time has been awful and for that I sincerely apologize. I have come to realize that right now I can not keep trying to keep everything going with Grandma's situation changing day by day. I can't even tell you the last time I have been able to respond to emails. The little time I have been able to be at home and focus on the store, I am focusing purely on shipping orders out.
I do not want to have anymore orders coming in until we can get caught up with the ones that we have already. It is not fair to our customers waiting for orders and it is not fair to our new customers.
I will be working on getting all pending orders shipped or refunds issued as quickly as I can. I know we have pushed the patience button with some of you who have been waiting awhile for your orders and with being so far behind in emails and for that I am extremely sorry. We didn't start this business to provide lousy customer service or to try and take advantage of anyone. So I will be re-opening the store once things settle down for us here and when we are able to provide the customer service that our customers deserve and that we have always strived to provide.
Thank you all so much for your continued patience, your prayers, well wishes and thoughts. It means more to us than you know and makes this very difficult time a little easier to get through.
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